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My Portal

Help and tools

Here you can find a variety of tools to support managing your finances and help you achieve your financial goals

How can we help you?

Frequently asked questions and answers

Tools

My Portal

With My Portal from Raiffeisen CardService, you can check your transactions at any time. For detailed control of sales in other currencies, a currency table is available to you on a daily basis.

My Portal Learn more

Desired PIN

Decide on your own personal PIN and use it to pay worldwide. This makes the use of your card even easier and more convenient.

Set your preferred PIN

Help

Here you will find assistance and information on various topics.

New card design

Enjoy a fresh and appealing card design that is also environmentally friendly.

Up-to-date phishing information

Fraudulent e-mails, fake websites or fake calls. We'll show you how to protect yourself.

Current foreign currency rates

Here you will find current exchange rates for foreign currencies.

PIN change and balance query at ATM

Get all the information you need to change your PIN and check your balance directly at the ATM.

Security of your credit card

Your credit cards from Raiffeisen CardService are equipped with extensive security precautions.

pushTAN for secure payment

This policy aims to protect cardholders and reduce the number of frauds.

The EU Payment Directive PSD2

This policy aims to protect cardholders and reduce the number of frauds.

Secure payment on the Internet

Helpful tips & tricks for secure online payments and protection of your finances and privacy.

Security in the online shop

Get the best tips and tricks to protect yourself from fake shops on the Internet.

Contact

To contact the Raiffeisen CardService, you can use the following options, depending on your request:

General inquiries can only be answered during business hours. Information about credit card data is only provided to the cardholder himself.

In order to be able to process your request as quickly as possible, please enter your Card ID directly in the subject line. These can be found on the back of the card, starting with CREX or PREX.

If you lose your Raiffeisen CardService card, please have it blocked immediately. You can reach our blocking hotline around the clock:

+43 1 908 908 0 8080

General inquiries can only be answered during business hours. Information about credit card data is only provided to the cardholder himself.

In order to be able to process your request as quickly as possible, please enter your Card ID directly in the subject line. These can be found on the back of the card, starting with CREX or PREX.

Feedback & Complaints

The satisfaction of our customers is our highest priority. Your feedback gives us the opportunity to better understand your needs and thereby improve our products and services.

Give feedback