Feedback & Complaints
Your input is important to us in order to continuously improve our services and products.
Our highest priority: the satisfaction of our customers
We always want to offer you practical solutions and excellent services. Through your feedback, we can better understand your needs and thus continuously improve our products and services. We look forward to your constructive feedback!
Please let us know the following so that we can process your request quickly:
- Full name and address, as well as Card ID, which can be found on the back of your card (starting with CREX or PREX).
- Feedback, as detailed as possible
- Relevant documents (e.g. monthly statement)
- Suggestion to solve the problem
If you have any complaints, please contact our complaints office by e-mail or post. You will either receive an answer as soon as possible or be regularly informed about the progress of the processing.
Our business hours:
Monday to Friday 08:00 – 20:00
Saturday09:00 – 17:00
How to send us your feedback
Please note that we can only handle complaints that are directly related to our card products and related services. For all other topics, please contact your supervisor.
Adress
Raiffeisen CardService
Complaints Office (727)
Am Stadtpark 9, A-1030 Vienna
Escalation options and arbitration board
If you are not satisfied with the resolution of your complaint, you have the option of having it reviewed again by the RBI Group's complaint management.
E-Mail: complaints@rbinternational.com
Mail:
Raiffeisen Bank International AG
Complaints Office (716B)
Am Stadtpark 9
1030 Vienna
Joint Conciliation Board of the Austrian Banking Industry
Joint Conciliation Board of the Austrian Banking Industry
If no agreement can be reached on your complaint in an individual case, the Joint Conciliation Board of the Austrian Banking Industry (GSK) is at your disposal.
GSK is an institution for the out-of-court settlement of disputes between consumers residing in Austria or in another state of the European Economic Area and a credit institution established in Austria or another institution referred to in Section 1 of the Banking Act concerning obligations arising from a banking transaction pursuant to Section 1 of the Banking Act. GSK is responsible for complaints from persons who are not consumers, insofar as an EU directive or law – such as the Payment Services Act – provides for arbitration for this group of persons.
GSK is set up at the Federal Banking and Insurance Division of the Austrian Federal Economic Chamber. Their independent ombudsman, who is not subject to instructions, is responsible for the proceedings.
Participation in the conciliation procedure is voluntary for RBI. RBI will decide on participation on a case-by-case basis.
Joint Conciliation Board of the Austrian Banking Industry
, Wiedner Hauptstraße 63,
1045 Vienna
+43 (1) 505 42 98
+43 (0) 590900-118337
office@bankenschlichtung.at
www.bankenschlichtung.at