Feedback & Complaints
Your input is important to us so that we can continuously improve our services and products.
Our highest priority: the satisfaction of our customers
We always strive to provide you with competent solutions and outstanding services. Your feedback helps us better understand your needs and continuously improve our products and services. We look forward to your constructive feedback!
Please let us know the following so we can process your request quickly:
- Full name and address as well as Card ID, which you can find on the back of your card (starting with CREX or PREX).
- Feedback, as detailed as possible
- Relevant documents (e.g. monthly statement)
- Suggestion to solve the problem
If you have any complaints, please contact our Complaints Office by email or post. You will either receive a response as quickly as possible or be regularly informed about the progress of the complaint.
Our business hours::
Monday to Friday 8:00 – 20:00
Saturday 9:00 – 17:00
How to send us your feedback
Please note that we can only process complaints directly related to our card products and related services. For all other issues, please contact your account manager.
Adress
Raiffeisen CardService
Beschwerdestelle (727)
Am Stadtpark 9, A-1030 Vienna
Escalation options and arbitration board
If you are not satisfied with the resolution of your complaint, you have the option of having it reviewed again by the RBI Group's Complaints Management Department.
E-Mail: complaints@rbinternational.com
Post:
Raiffeisen Bank International AG
Beschwerdestelle (716B)
Am Stadtpark 9
1030 Wien
Joint Arbitration Board of the Austrian Banking Industry
Joint Arbitration Board of the Austrian Banking Industry
If no agreement can be reached regarding your complaint in an individual case, the Joint Arbitration Board of the Austrian Banking Industry (GSK) is at your disposal.
The GSK is an institution for the out-of-court settlement of disputes between consumers residing in Austria or another country within the European Economic Area and a credit institution established in Austria or another institution listed in Section 1 of the Austrian Banking Act (BWG) regarding obligations arising from a banking transaction pursuant to Section 1 of the BWG. The GSK is responsible for complaints from persons who are not consumers, provided that an EU directive or law – such as the Payment Services Act – provides for arbitration for this group of persons.
The GSK is part of the Federal Banking and Insurance Division of the Austrian Federal Economic Chamber. Its independent and non-binding ombudsman is responsible for the proceedings.
Participation in the arbitration process is voluntary for RBI. RBI will decide on participation on a case-by-case basis.
Joint Arbitration Board of the Austrian Banking Industry
Wiedner Hauptstraße 63
+43 (1) 505 42 98
+43 (0) 590900-118337
office@bankenschlichtung.at
www.bankenschlichtung.at